Refund policy

EXCHANGE AND RETURN POLICY

All Sales are Final*

In the event you happen to receive an item that is misprinted, defective, the wrong size or product, we will happily provide you with an exchange. When contacting us, please have photos ready to prove the damage, misprint, or incorrect item.

For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.

Considerations of a defective and/or misprints:

If your print is visibly misprinted and not disclosed as an artwork choice in our product description

If there are holes, tears, rips that are not disclosed in our product description as a design choice

Received wrong item(s) or size(s):

In case of an incorrect item, we will send a return label. Upon receiving the item, a new order will be processed promptly.

Missing item(s):

In case of a missing item, a new order will be processed free of charge and sent to you as soon as we can.

You can always contact us for any questions and concerns at pensiveneptune@gmail.com.